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Notes from production.

Long-form on AWS modernization, agentic AI architecture, data engineering at scale, and the engineering practices that make production AI actually work. Written by the people doing the work.

Featured.

Inside the room: Triangle of Tension panel.

Real photos from the panel discussion in London. Production-grade engineering, AI delivery cost, and what shipped because of it.

All insights.

Working With Amazon Connect for Modern Voice AI | Armakuni
Amazon Connect
Working With Amazon Connect for Modern Voice AI | Armakuni

Learn how Amazon Connect, AgentCore, and Nova 2 Sonic simplify real-time voice AI by reducing state management, SIP complexity, and operational overhead compared to older Twilio and Chime SDK patterns.

Dec 30, 2025.Armakuni.7 min read
Lift and Shift or Refactor: The Migration Choice That Defines Cloud ROI
Modernization
Lift and Shift or Refactor: The Migration Choice That Defines Cloud ROI

Learn how to choose between Lift and Shift and Refactor to align your cloud migration with budget, timelines, and performance outcomes.

Dec 10, 2025.Armakuni.4 min read
Stop Buying AI, Start Building AI Readiness
AI & Agents
Stop Buying AI, Start Building AI Readiness

Learn why real AI success comes from organisational readiness, strong governance and the ability to experiment and deploy AI quickly.

Nov 19, 2025.Admin.8 min read
Adoption of AI does not translate to more profits
AI & Agents
Adoption of AI does not translate to more profits

Many companies are adopting AI but failing to see profits. Discover why strategy, not technology, determines success in unlocking real business value.

Nov 12, 2025.Armakuni.6 min read
Maximising Contact Center ROI with Amazon Connect
Amazon Connect
Maximising Contact Center ROI with Amazon Connect

Maximise contact center ROI with Amazon Connect. Discover how cloud technology drives efficiency, lowers costs, and enhances customer experience.

Nov 5, 2025.Armakuni.4 min read
Moving From Legacy IVRs to Amazon Connect: Here's What You Should Know | Armakuni
Amazon Connect
Moving From Legacy IVRs to Amazon Connect: Here's What You Should Know | Armakuni

Upgrade your contact centre with Amazon Connect. Simplify IVR modernization, reduce costs, and improve customer experience on AWS.

Oct 29, 2025.Armakuni.5 min read
Harnessing AI with Amazon Connect: Smarter, More Cost-Effective Customer Experiences | Armakuni
Amazon Connect
Harnessing AI with Amazon Connect: Smarter, More Cost-Effective Customer Experiences | Armakuni

See how AI contact centers with Amazon Connect create smoother, faster, and cost-effective customer experiences for modern businesses.

Oct 14, 2025.Armakuni.4 min read
GenBI on Amazon Q: Why Teams Are Trading Dashboards for Conversations | Armakuni
Data
GenBI on Amazon Q: Why Teams Are Trading Dashboards for Conversations | Armakuni

Learn how Generative BI on Amazon Q in QuickSight drives better decisions and business outcomes with real-world case study from Armakuni.

Oct 10, 2025.Armakuni.5 min read
The Triangle of Tension Explained: How to Make Better Decisions Under Pressure | Armakuni
Team & Flow
The Triangle of Tension Explained: How to Make Better Decisions Under Pressure | Armakuni

Discover how balancing Wants, Needs, and Feasibility can turn delivery tension into progress. Real stories, practical tools, and tips from Armakuni.

Oct 7, 2025.Armakuni.4 min read
Redefining Agent Productivity with Generative AI in Amazon Connect
Amazon Connect
Redefining Agent Productivity with Generative AI in Amazon Connect

Discover how generative AI in Amazon Connect is transforming contact center operations. Learn how it streamlines workflows, reduces handling times, and boosts customer satisfaction for a more efficient service experie...

Oct 1, 2025.Armakuni.5 min read
Smarter Call Summaries with Generative AI in Amazon Connect | Armakuni
Amazon Connect
Smarter Call Summaries with Generative AI in Amazon Connect | Armakuni

See how Amazon Connect + Generative AI automate call summaries, cut manual work, and deliver better customer experiences with Armakuni.

Sep 25, 2025.Armakuni.5 min read
The Second Edition of Team Topologies: Why People and Purpose Matter More Than Ever
Team & Flow
The Second Edition of Team Topologies: Why People and Purpose Matter More Than Ever

When Team Topologies first came out six years ago, it quickly became an essential guide for anyone serious about improving how teams work. Now, with the release of the second edition, the core message is even more...

Sep 23, 2025.Faye Benfield.5 min read
How Amazon Connect Creates Seamless Omnichannel Experiences | Armakuni
Amazon Connect
How Amazon Connect Creates Seamless Omnichannel Experiences | Armakuni

Learn how Amazon Connect enables true omnichannel experiences with real-time context preservation, AI-powered automation, and seamless integration.

Sep 18, 2025.Armakuni.5 min read
Armakuni in the AWS Summit Los Angeles 2025
Team & Flow
Armakuni in the AWS Summit Los Angeles 2025

As an AWS Premier Consulting Partner and cloud-native experts, we help enterprises turn ideas into impact-accelerating transformation, modernizing workloads, and unlocking the full potential of AI on AWS.

Sep 9, 2025.Armakuni.2 min read
Find the Tension Behind the Frustration: A Toolkit for Product & Tech Leaders | Armakuni
Team & Flow
Find the Tension Behind the Frustration: A Toolkit for Product & Tech Leaders | Armakuni

25 September 2025 | 12:00 noon (BST) | 50 minutes | Online (Live

Sep 9, 2025.Armakuni.2 min read
Deploying LLM-Powered Android Agents on AWS | Armakuni
AI & Agents
Deploying LLM-Powered Android Agents on AWS | Armakuni

Discover how LLM-powered Android agents on AWS overcome fragile UI scripts, enabling scalable, context-aware mobile app automation.

Sep 4, 2025.Justin Mitchell.3 min read
Revolutionizing Android Automation: From ADB Commands to Real-Time Data Interaction | Armakuni
Engineering practice
Revolutionizing Android Automation: From ADB Commands to Real-Time Data Interaction | Armakuni

Learn how combining ADB with Android's Accessibility APIs brings real-time screen awareness, reducing flaky tests and enabling smarter, context-aware automation.

Aug 29, 2025.Justin Mitchell.4 min read
DevOps Was Never Meant to Be a Team | Armakuni
Team & Flow
DevOps Was Never Meant to Be a Team | Armakuni

Explore the real meaning of DevOps, beyond job titles and tools. Learn how shared responsibility, collaboration, and continuous delivery can replace silos with fast, safe, value-driven software delivery.

Aug 14, 2025.Andrea Laforgia.10 min read
Caring Just Enough: A Leadership Quality for Balance and Sustainability | Armakuni
Engineering practice
Caring Just Enough: A Leadership Quality for Balance and Sustainability | Armakuni

Discover the leadership approach of 'caring just enough', balancing empathy with emotional boundaries to make tough decisions, protect your wellbeing, and empower your team.

Aug 13, 2025.Faye Benfield.6 min read
Integrating AI With Existing Infrastructure: Easy AI Solutions for Small Businesses | Armakuni
AI & Agents
Integrating AI With Existing Infrastructure: Easy AI Solutions for Small Businesses | Armakuni

Learn how small businesses can plug AI into their existing systems using Amazon Nova Sonic. This demo proves you can use AI without complex integrations.

Aug 8, 2025.Justin Mitchell.6 min read
Navigating the Triangle of Tension: A Human Guide for Product & Tech Leaders | Armakuni
Team & Flow
Navigating the Triangle of Tension: A Human Guide for Product & Tech Leaders | Armakuni

Discover the Triangle of Tension, a practical model for navigating the push and pull between stakeholder wants, user needs, and technical feasibility. Learn how product teams can turn tension into alignment, clarity,...

Aug 4, 2025.Faye Benfield.5 min read
Generative AI in Production: How We Use Amazon Nova to Test Voice Agents at Scale | Armakuni
Amazon Connect
Generative AI in Production: How We Use Amazon Nova to Test Voice Agents at Scale | Armakuni

Discover how Armakuni used Amazon Nova to automate and streamline Gen AI voice agent testing, with real-time feedback, structured evaluations, and a demo of our CLI tool.

Jul 17, 2025.Justin Mitchell.4 min read
The Triangle of Tension: Reflections from Our Exclusive Panel Discussion
Team & Flow
The Triangle of Tension: Reflections from Our Exclusive Panel Discussion

It's a sunny June morning in London, and the iconic Sea Containers building is buzzing with energy as leaders in product and engineering gather for a conversation that promises to expose, challenge and reshape how...

Jul 2, 2025.Armakuni.6 min read
Armakuni in the AWS Summit New York 2025
Team & Flow
Armakuni in the AWS Summit New York 2025

As an AWS Premier Partner, we help teams turn Gen AI ambitions into business-ready solutions. At this year's event, we discussed our PUSH Framework - designed to help teams focus on solving the right problems, plan...

Jun 4, 2025.Armakuni.2 min read
Study of Enterprise Agility Meetup
Team & Flow
Study of Enterprise Agility Meetup

Exploring the Productivity Paradox | Date: 3rd July | Time: 6:30 PM

Jun 2, 2025.Armakuni.2 min read
How to Use the PULL Framework to Get Real Business Results from Your Data | Armakuni
Engineering practice
How to Use the PULL Framework to Get Real Business Results from Your Data | Armakuni

Learn how the PULL framework, a structured, business-first approach, helps teams escape data paralysis and deliver results that leadership can actually use.

Apr 24, 2025.Armakuni.6 min read
What It Really Means to Be Product-Led: Reflections from Our Exclusive Roundtable | Armakuni
Team & Flow
What It Really Means to Be Product-Led: Reflections from Our Exclusive Roundtable | Armakuni

Read key takeaways from our exclusive roundtable with top product leaders explored strategic alignment, leadership as a platform, and measuring what truly matters.

Mar 13, 2025.Armakuni.5 min read
Simplifying Vector Database Scaling with AWS | Armakuni
Data
Simplifying Vector Database Scaling with AWS | Armakuni

Explore AWS-powered vector database scaling strategies. Learn how OpenSearch, RDS, and Bedrock optimize storage, speed up queries, and enhance AI-driven workloads.

Feb 7, 2025.Armakuni.3 min read
Qualifying AI Projects with the PUSH Framework | Armakuni
AI & Agents
Qualifying AI Projects with the PUSH Framework | Armakuni

Maximize your AI project success with the PUSH Framework. This insightful blog provides a step-by-step approach to evaluating feasibility, uniqueness, scalability, and ethical considerations.

Jan 28, 2025.Armakuni.6 min read
Simplifying RAG Implementations on AWS: Step-by-Step Guide to Smarter AI Solutions | Armakuni
AI & Agents
Simplifying RAG Implementations on AWS: Step-by-Step Guide to Smarter AI Solutions | Armakuni

Streamline your RAG implementations on AWS with our easy guide. Learn to create smarter AI solutions with clear steps and expert strategies.

Jan 21, 2025.Armakuni.3 min read
Working with Armakuni-AWS Premier Partner: What's in it for You?
Engineering practice
Working with Armakuni-AWS Premier Partner: What's in it for You?

Cloud technology is reshaping businesses, and AWS is leading the charge. Choosing the right partner can determine whether your cloud journey succeeds or struggles.

Jan 8, 2025.Armakuni.2 min read
Building Event-Driven ETL Pipelines with AWS Glue and EventBridge | Armakuni
Data
Building Event-Driven ETL Pipelines with AWS Glue and EventBridge | Armakuni

Learn how to build scalable, event-driven ETL pipelines using AWS Glue and EventBridge. Explore key benefits, real-world applications, and best practices for seamless data processing.

Dec 17, 2024.Parmeetrai Lalwani.4 min read
Mastering Calculations, Filters, and Aggregations in Amazon QuickSight | Armakuni
Data
Mastering Calculations, Filters, and Aggregations in Amazon QuickSight | Armakuni

Creating effective visualizations in Amazon QuickSight requires a deep understanding of how calculations are defined, displayed, and interact with filters and data. This knowledge is essential for building high-perfor...

Dec 2, 2024.Rahul Parmar.6 min read
Implementing Parent-Child Hierarchy Row-Level Security in Power BI | Armakuni
Data
Implementing Parent-Child Hierarchy Row-Level Security in Power BI | Armakuni

Learn how to implement Parent-Child Hierarchy Row-Level Security in Power BI with this comprehensive guide. Discover step-by-step instructions to secure data access, manage permissions, and enhance your Power BI reports.

Nov 7, 2024.Rahul Parmar.2 min read
Zero-ETL: Revolutionizing Real-Time Data Integration and Analytics
Data
Zero-ETL: Revolutionizing Real-Time Data Integration and Analytics

Discover how Zero-ETL simplifies real-time data integration between Aurora and Redshift, eliminating manual pipelines and enhancing agility for faster insights and cost-effective data management.

Oct 24, 2024.Parmeetrai Lalwani.4 min read
Armakuni's Cloud Optimization Journey with Karpenter | Armakuni
Modernization
Armakuni's Cloud Optimization Journey with Karpenter | Armakuni

Featured on AWS Partner Network, Armakuni reduced client cloud costs by 57% with Karpenter. Explore our cloud-native solutions for optimized performance.

Oct 7, 2024.Armakuni.2 min read
Fast Flow 2024: A Recap of Key Insights and Lessons Learned
Team & Flow
Fast Flow 2024: A Recap of Key Insights and Lessons Learned

Fast Flow 2024, held in London, was a resounding success, bringing together experts and practitioners from around the globe to discuss the latest trends and best practices in Team Topologies. Armakuni, as a founding...

Sep 25, 2024.Armakuni.2 min read
Extreme Discovery, Event Mapping for Behaviour Driven-Development
Engineering practice
Extreme Discovery, Event Mapping for Behaviour Driven-Development

Discover how Event Mapping bridges business requirements with software development, streamlining Test-Driven Development and enhancing team collaboration for robust systems.

Sep 20, 2024.Armakuni.6 min read
Creating Effortless Continuous Delivery Pipelines: Eliminate Pain, Maximise Flow | Armakuni
Engineering practice
Creating Effortless Continuous Delivery Pipelines: Eliminate Pain, Maximise Flow | Armakuni

Discover how to create painless Continuous Delivery (CD) pipelines that streamline development and empower your team. Avoid common pipeline issues with efficient, developer-friendly practices.

Sep 17, 2024.Armakuni.3 min read
Demystifying Event-Driven Architectures and Event Sourcing: Key Differences and Synergies | Armakuni
Engineering practice
Demystifying Event-Driven Architectures and Event Sourcing: Key Differences and Synergies | Armakuni

Simplify your code by replacing single-method classes with functions in multi-paradigm languages like Python and TypeScript.

Sep 17, 2024.Armakuni.2 min read
Transforming Workshops with
Engineering practice
Transforming Workshops with "Training from the Back of the Room": A New Approach to Engaging Learning | Armakuni

Explore how "Training from the Back of the Room" (TBR) methods transformed our React TDD workshop, creating a more dynamic and effective learning experience.

Sep 17, 2024.Armakuni.3 min read
Apples and Pairs: Why we advocate pair programming and you should too | Armakuni
Engineering practice
Apples and Pairs: Why we advocate pair programming and you should too | Armakuni

Explore how pair programming at Armakuni boosts code quality and team efficiency. Learn about our approach to rotation, morale, and continuous deployment benefits.

Sep 11, 2024.Armakuni.4 min read
Cloud Native means serverless: What Prussia can teach us about serverless | Armakuni
Modernization
Cloud Native means serverless: What Prussia can teach us about serverless | Armakuni

Exploring how modern serverless technology and historical strategies guide the evolution of cloud-native computing

Sep 11, 2024.Armakuni.7 min read
Coaching for Consulting Success | Armakuni
Engineering practice
Coaching for Consulting Success | Armakuni

Discover how coaching boosts performance and value in software consulting. Learn from Armakuni's experts on the benefits of coaching and its role in consultant development.

Sep 11, 2024.Armakuni.9 min read
Designing Software Architecture | Armakuni
Team & Flow
Designing Software Architecture | Armakuni

Reflecting on the evolution of microservice architectures, this blog examines the enduring relevance of principles like Conway's Law and cognitive load. Discover how these concepts apply in today's tech landscape.

Sep 11, 2024.Armakuni.5 min read
Hexagonal Architecture: Easy Integration Using Ports and Adapters | Armakuni
Modernization
Hexagonal Architecture: Easy Integration Using Ports and Adapters | Armakuni

Explore the hexagonal architecture, where business logic remains isolated from infrastructure integration. This blog explains how ports and adapters structure applications to keep the domain model independent and adap...

Sep 11, 2024.Armakuni.3 min read
How to motivate people to adapt to change | Armakuni
Team & Flow
How to motivate people to adapt to change | Armakuni

Explore how Regulatory Fit Theory and Expectancy Value Theory can enhance motivation for change. Learn to tailor your approach to match team dynamics and drive successful adaptation.

Sep 11, 2024.Armakuni.3 min read
How to motivate people to adapt to change - Part 2 | Armakuni
Team & Flow
How to motivate people to adapt to change - Part 2 | Armakuni

Explore how Regulatory Fit Theory and Expectancy Value Theory can drive change adoption in teams. This blog provides practical examples to enhance motivation and success in organizational change.

Sep 11, 2024.Armakuni.3 min read
PaaS vs FaaS: Which one should I choose to run my microservices on? | Armakuni
Modernization
PaaS vs FaaS: Which one should I choose to run my microservices on? | Armakuni

Compare PaaS and FaaS (Serverless) for microservices, exploring their unique benefits and limitations. Learn how to choose the right model for your cloud computing needs and developer experience.

Sep 11, 2024.Armakuni.4 min read
Pair Programming: A Practical Guide | Armakuni
Engineering practice
Pair Programming: A Practical Guide | Armakuni

Explore pair programming, an Extreme Programming technique that boosts collaboration and reduces bugs. Learn effective roles, troubleshooting tips, and integration strategies.

Sep 11, 2024.Armakuni.6 min read
Deep Dive into the SOLID Principles | Armakuni
Modernization
Deep Dive into the SOLID Principles | Armakuni

Explore the SOLID principles of object-oriented programming to enhance code quality, testability, and agility. This blog introduces these key concepts and invites discussion on their application in coding.

Sep 11, 2024.Armakuni.2 min read
Beyond Test-Driven Development | Armakuni
Engineering practice
Beyond Test-Driven Development | Armakuni

Explore advanced strategies beyond Test-Driven Development (TDD) to enhance software quality and team productivity. Learn how to integrate additional practices into your development workflow.

Aug 27, 2024.Armakuni.15 min read
DevOpsDays 2024: The Next Level Pipelines Delivering Net Zero
Team & Flow
DevOpsDays 2024: The Next Level Pipelines Delivering Net Zero

DevOpsDays London 2024 is a two-day conference combining software development and IT operations. Each morning features a single track of talks, while afternoons are for Open Spaces. These sessions let attendees...

Aug 26, 2024.Armakuni.2 min read
Fast Flow Conference: Insights and Innovations from the World of Team Topologies
Team & Flow
Fast Flow Conference: Insights and Innovations from the World of Team Topologies

Fast Flow Conference is about improving teamwork and workflows in software development, using ideas from the book "Team Topologies."

Aug 26, 2024.Armakuni.2 min read
Beginning Team Topologies | Armakuni
Team & Flow
Beginning Team Topologies | Armakuni

A look at the early challenges of adopting Team Topologies, with practical advice from those who've been there.

Aug 26, 2024.Armakuni.7 min read
Team Topologies Conference: Practical Solutions for Cognitive Load | Armakuni
Team & Flow
Team Topologies Conference: Practical Solutions for Cognitive Load | Armakuni

Are you finding it hard to do more with the same number of people? Then this talk, part of the Team Topologies Conference organised by Armakuni, will show how to handle cognitive overload in teams.

Aug 26, 2024.Armakuni.2 min read
Everyone is missing the point of teams | Armakuni
Team & Flow
Everyone is missing the point of teams | Armakuni

Understanding the true meaning of 'team' is necessary for building high-performing, cross-functional teams in any organisation. Find how.

Aug 26, 2024.Armakuni.6 min read
Platform as a Product Meetup: Product Mindset and Platform Success | Armakuni
Team & Flow
Platform as a Product Meetup: Product Mindset and Platform Success | Armakuni

Unleashing Success: The Power of Product Mindset & Customer-Centricity in Platform as a Product Armakuni people, Zenon Hannick and Faye Benfield talk about Platform as a product in the context of our clients and h...

Aug 26, 2024.Armakuni.2 min read
PHP UK Conference 2025: PHP Innovations and Team Collaboration | Armakuni
Team & Flow
PHP UK Conference 2025: PHP Innovations and Team Collaboration | Armakuni

The PHP UK Conference is one of Europe's biggest events for PHP. It's a great place for developers and CTOs to learn, connect, and share ideas.

Aug 26, 2024.Armakuni.2 min read
What's an Agile standup? | Armakuni
Team & Flow
What's an Agile standup? | Armakuni

Discover the essentials of an Agile standup, including its purpose, format, and how it fosters team collaboration and accountability. Learn tips to make your standups more effective

Aug 26, 2024.Armakuni.28 min read
Why organisations misunderstand things | Armakuni
Team & Flow
Why organisations misunderstand things | Armakuni

Learn why organisations frequently misinterpret concepts like Agile due to a failure to grasp underlying values and assumptions.

Aug 26, 2024.Armakuni.4 min read
Armakuni is excited to be a founding organiser and sponsor of the Fast Flow Conf, a Team Topologies Conference in London, UK
Team & Flow
Armakuni is excited to be a founding organiser and sponsor of the Fast Flow Conf, a Team Topologies Conference in London, UK

Armakuni is a founding organiser and sponsor of Fast Flow Conf, the first public conference focused on Team Topologies, held in London.

Apr 10, 2024.Armakuni.2 min read
Webinar - Beyond Greenwashing: Tech's Road to Energy Sustainability | Armakuni
Team & Flow
Webinar - Beyond Greenwashing: Tech's Road to Energy Sustainability | Armakuni

Energy sustainability in the tech sector is increasingly under the microscope, and rightly so. Front-runners are benefitting by using green-credentials as a competitive advantage. For the rest, regulations are on the...

Apr 17, 2023.Armakuni.2 min read

Press wire.

News from the partnership and the practice.